FAQ

🚚 How long does shipping take?

1. USA: 3 to 8 business days (tracking available)
2. Rest of the world: We currently ship only within the U.S.

For more details, please see our [Shipping Policy].

---

📦 Can I track my order?

Absolutely. Once your order ships, you'll receive a tracking number via email.
You can also visit our [Track My Order] page for real-time updates.

---

🔁 What is your return and refund policy?

You may request a return within 30 days of receiving your item.
Products must be unused and in original packaging.
Please review our [Return Policy] for full details.

---

🛠 What should I do if I receive a damaged or incorrect item?

Please email us at sejongit03@gmail.com with a description and clear photos of the issue.
We’ll take care of it as quickly as possible.

---

👤 Do I need an account to place an order?

Nope! You can check out as a guest.
However, creating an account gives you access to your order history, faster checkout, and special offers.

---

🎁 Do you offer gift options?

Currently, we do not offer gift wrapping—but it's on our roadmap. Stay tuned!

---

🔄 Do you offer recurring deliveries or subscriptions?

Not yet. All our orders are one-time purchases for now.

---

📨 Can I sign up for updates and promotions?

Yes! Subscribe to our newsletter at the bottom of our homepage for new product alerts, discounts, and exclusive content.

---

🙋 How can I contact customer service?

Email us anytime at sejongit03@gmail.com.
We usually respond within 1–2 business days.